there is a small hole near the eject button, straighten out a paper clip and just give it a good poke that will manually override to open it. sounds like the eject motor could be out, just a small hassel
easy
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I did what you adviced but....
I did what you advised, I gave it a good poke and it opened. But when I closed it, it has a sound of a click and doesn't open again. I tried ejecting it from the 'My Computer', still doesn't open. Is there a turn after you poke it. It seems it's like a 'safe'.
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Re: CD drive
There should be a small hole in the CD drive cover near the eject button. You can straighten a paper clip and insert it into the hole. This should manually open/eject the drive tray. Let me know if this helps, isn't quite clear, or you have further questions.
Thanks.
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Yes, I did that, it opened. But ...
when I tried to close it, and click the eject button manually, it has a sound of a click and does not open again. Oh this is such a hassle, small thing but doesn't open or close. Is there another turn after poking it with a clip?
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Re: CD drive
It would seem that a part of the electronic eject is not working properly or retracting enough to release the drive tray. I am not extremely familiar with the inner workings of laptop eject button mechanics so I can't really be too specific other than to say that a replacement drive probably wouldn't be too expensive if the manual ejection process is too cumbersome.
As I have seen a similar issue with a Dell Inspiron 1526, fussing with it may 'magically cure' the problem. It may also just finish breaking it for you. Though I doubt this helps, sometimes small plastic pieces cause larger electronic devices to be useless. Sorry.
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It could be jammed.
Does it sound like it is trying to open, or does the tray move just a bit? Could be a CD caught inside. Otherwise, the mechanism may be broken or the motor fried.
Look at the edge of the tray - do you see a little pinhole? If so, straighten a paperclip and push it through the hole to pop open the drive. Probably best to do this with the system powered off. You can also check the manufacturer's website for possible info.
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not good enough
Yes, it sound like it is trying to open but the tray doesn't move a bit. It's empty, because when I poke it with a pin, it opened and I put cd to test it if it plays, and it does play the cd. I thought the problem is solved, but when I tried to get the cd out, it does not open. So I clicked the side button which can eject the whole drive like a USB, I slide the drive open and I got the cd. Man, this is not good because the eject button doesn't work :-(
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Sounds like something is misaligned or broken.How To Open Cd Tray On Dell
Or it may be dust caught in a mechanism, or lubrication gone tacky. Hard to say without looking at it, there are so many configurations for this stuff. Just check for signs of these things. With the whole unit out, open and close the door, looking for the hangup.
If you know someone who likes to take such thing apart carefully and methodically, and has a high success rate of actually putting them back together... Otherwise, most shops will just tell you to get a new drive. Good luck!
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final options
use a paper clip to open cd tray everytime or go to a web site like newegg and just buy new one, paper clip doesnt fix it, it is justa manual way to open if the button is not working, i've got a pc with the same problem, me too cheap to get new drive so i keep a paper clip handy at all times, new drive could be about $20 and up
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Well as NB's use Slim Drives they cost a bit more than Desktop Units
But none the less they are fairly easy to replace and they are not worth messing around with. If a Paperclip opens the drive either a spring has come off or the tray is jammed in the In Position.
Either way it's not a fixable thing so just price a replacement DVD Burner to fit to the unit and fit it. Col
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Just received today new Dell Lattitude E6400 laptop from ebay.Trying to to get this pc set up for my elderly mother.Windows 7 is installed on this.Can't seem to find any good info on this problem.The cd/dvd tray will not open.The tray seems to have 2 buttons on it.My laptop only has one.Is one button a lock ? I ask because sometimes by accident open the one on mine.Anybody got any clues about this laptop ? Any help greatly appreciated.
Found a way to manually open the tray with a paperclip.But,this problem still exists.The tray won't open and it will not play a cd.
Edited by GuitarFiend, 10 July 2013 - 02:04 PM.
Dell laptop computers now come with a standard built-in DVD player drive. The drive can handle most DVD movies, ranging from home created disks to movies you purchase from the store. Although movies may play flawlessly on your Dell laptop, you can run into the occasional issue where a DVD does not play correctly, which thankfully you can often fix with just a few system and DVD checks.
Step 1
Check the surface of the DVD. Scratches, dust, fingerprints and other debris can cause the disk to not play correctly.
How To Open Dvd Drive On Dell Laptop Windows 8Step 2
Clean off the dust and fingerprints with a damp rag. Start at the center of the DVD and move in an outwards motion. Rotating around the DVD while cleaning it can actually push dust into the small moles of the disk.
Step 3
Insert the DVD into a DVD repair kit. This is a small device that actually sands down the disk slightly and removes scratches. Deep scratches are not going to come out, and you will have to buy a new DVD because you won't be able to fix the blemish.
Step 4How To Open Dvd Drive On Dell Laptop
Spray compressed air into the DVD tray of your Dell laptop. This should remove dust buildup on the drive lens.
Step 5
Refer to the user manual for the Dell computer. If you have an older Dell computer with a DVD drive, some home recorded DVD formats will not function (such as DVD+R or DVD-R, depending on the drive manufacturer). If you are using a DVD that isn't supported by the Dell DVD drive it isn't going to play.
Step 6
Log onto the Dell website, then select 'Support,' followed by 'Drivers.' Search your particular laptop and download the drivers made specifically for your operating system. Updating the drivers on your laptop computer can correct any playback issues you are having with the DVD drive.
Enable DirectDraw on your Dell Laptop. If DirectDraw is powered off, DVDs can fail to play. To enable DirectDraw click 'Start,' 'Run' and type 'DXDIAG,' followed by clicking 'OK.' When a new window appears select 'Display,' click 'Enable' and close the window by clicking 'Exit.'
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